How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
All returned items must be repacked and returned in their original packaging for protection.
The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection.
Returned merchandise that is damaged upon receipt will not be credited.
Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
Freight/Pallet Shipments (including display cases):
Please contact us so an RMA number can be generated for your return.
Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
Sunrise Packaging, Inc.
1214 98th Avenue NE
Blaine, MN 55434
CS Phone # 763.398.8622